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EMAIL

Customer Care Email: customercare@mycharlierae.com

Customer Care Hours: We are available 24 Hours a day!  Please allow up to 24 hours for a response.   You can also contact us through Facebook Messenger or Instagram DM.

Current Job Openings: View Here

Common Questions

WHERE'S MY ORDER?

Check your account here.  

NEED TO MAKE A RETURN OR EXCHANGE?

Please visit our Returns Portal here.  

WHERE'S MY MISSING ITEM?

It might be on pre-order. Check your order confirmation email or shipping invoice to see if any items are listed as pre-order. Still unsure? Email Customer Care at customercare@mycharlierae.com

Is it a custom item? Check your order confirmation email or shipping invoice to see if any items are listed as custom. All monogrammed, vinyl, graphic tee, and graphic sweatshirts do ship separately but are included on the original shipping invoice with the rest of your order. You will receive a separate shipping confirmation once shipped. Still unsure? Email Customer Care at customercare@mycharlierae.com

CHARLIE RAE PERKS PROGRAM.

Existing customers: Click on the Charlie Rae Perks icon on your screen's bottom left-hand corner and log in to your account. Click here to sign in.  

New customers: Create a Charlie Rae account to earn points and redeem rewards! Ensure that you are subscribed to our newsletter to get the first look at new arrivals and sales! Click here to sign up!

WANT TO BE A CHARLIE RAE AMBASSADOR?

Start earning commission from sharing your favorite Charlie Rae outfits with your community. Visit the Charlie Rae Ambassador Page here to find out more. 

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