RETURNS

We know that not every purchase will fit and returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at CustomerService@MyCharlieRae.com.

Refund policy

U.S. Return Policy

Charlie Rae gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Charlie Rae E-Gift Card) within 30 days from the date your order shipped.  You can start your return here. 

Currently Charlie Rae isn't set up to offer exchanges. We ask that you return the item you wish to exchange and replace an order for the new size.

Issues with delivery or items damaged or defective may be returned by emailing CustomerService@MyCharlieRae.com within 3 DAYS of delivery.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

  • Monogrammed
  • Personalized
  • Jewelry
  • Face Masks 
  • Hair Accessories 
  • Mystery Bags/Boxes
  • Doorbusters
  • Sale Items
  • Seasonal Items
  • Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

  • If you have received a defective item, please contact customer care by email at CustomerService@MyCharlieRae.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

RETURNS

Ship Your Return

  • Start your return process by clicking the Return Portal Link here.
  • The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Charlie Rae E-Gift Card) if you use the return label provided by Charlie Rae.  
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.  
  • Shoe, blanket, any product boxes must be encased in another box for shipping to protect the items. If you send product boxes back with stickers and return labels directly on the box, or if the product box is damaged, we will not accept a return. 
  • Once we receive your return, we will refund the purchase amount to a Charlie Rae E-Gift Card sent to your order's email address.
  • Please allow up to two weeks for your return to be processed.

RETURNING A GIFT

  • Start your return process by clicking the Return Portal Link here.
  • The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Charlie Rae E-Gift Card) if you use the return label provided by Charlie Rae.  
    • You can place multiple return orders into one package to return. To ensure you receive the correct return credit amount, you MUST request a return authorization request for each order/item you are sending back. You must include the return authorization slip and the invoice for ALL orders/items being returned.  
  • Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
  • Once we receive your return, we will refund the purchase amount to a Charlie Rae E-Gift Card sent to the email address you designate when processing your return.
  • Please allow up to two weeks for your return to be processed.

FAQS

How long does it take to process the return?

  • Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?

  • Once you receive your email indicating your return has been processed, you can expect to receive your Charlie Rae E-Gift Card sent to your email address on file.

Is there a return fee?​​

  • If you use our pre-paid return label, the cost of return shipping is $6.00 for any number of items and will be deducted from your store credit (Charlie Rae E-Gift Card). You may also choose to mail the item back using your own insured, trackable method.

How do I request a return label?

  • Start your return process here to receive a return label.

Do you offer price adjustments?

  • Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be processed for a Charlie Rae E-Gift Card ONLY.

 

If you have any questions regarding our shipping & return policies, feel free to email us at CustomerService@MyCharlieRae.com. Thank you again for your business!

XOXO, Clarinda